Refund & Returns Policy
Refund & Returns Policy
Last updated: August 12, 2026
We want you to be satisfied with your purchase from Apiary Gear. This Refund & Returns Policy explains our return, refund, exchange, and replacement procedures for eligible orders shipped within the United States.
1. 30-Day Return Window
We accept returns of eligible products within 30 days from the date of delivery.
You are welcome to try on apparel indoors to check the fit, size, and comfort. Trying an item on does not make it ineligible for return, provided it remains in returnable condition.
However, products that have been worn for actual use, worn outdoors, washed, cleaned, altered, or otherwise show signs of use are not eligible for a standard return or exchange, except where required by applicable law or where a confirmed product defect is covered under this policy or an applicable warranty.
Please contact us before sending any product back.
Return requests submitted more than 30 days after delivery may not be accepted unless the issue is covered by an applicable product warranty.
2. Condition of Returned Items
To be eligible for a standard return or exchange, the product should be in substantially the same condition in which it was received.
Indoor try-on for fit and sizing is permitted.
Eligible returned items should generally be:
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Unwashed and uncleaned
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Free from stains, odors, dirt, excessive wear, or damage
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Free from signs of outdoor, work, or extended use
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Returned with original packaging where reasonably possible
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Returned with tags and labels attached where applicable
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Returned with all included accessories, parts, manuals, and components
A brief indoor try-on to determine fit or comfort is acceptable.
However, products that have been worn outdoors, used for work or other activities, washed, cleaned, altered, or otherwise show clear signs of actual use may not qualify for a return or exchange.
These restrictions do not limit remedies available for a confirmed manufacturing defect or where otherwise required by applicable law.
3. Items That Cannot Be Returned
The following products are generally not eligible for standard returns:
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Products that have been worn outdoors or used beyond a reasonable indoor try-on.
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Products that have been washed, cleaned, altered, or damaged after delivery.
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Hygiene-sealed products after the seal has been broken.
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Personalized or custom-made products.
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Digital products or downloads after downloading or access has begun.
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Products clearly marked Final Sale, except where required by law or where the product arrives damaged, defective, or incorrect.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
4. How to Start a Return
To request a return:
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Email support@apiarygear.com within 30 days of delivery.
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Include your order number, the item you wish to return, and the reason for the return.
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For damaged, defective, or incorrect products, include clear photos or videos showing the issue when possible.
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Wait for our review and return instructions.
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If the return is approved, we will provide a Return Merchandise Authorization (RMA) and the appropriate return address.
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Pack the item securely and include your order information as instructed.
Please do not send a return before receiving authorization from us.
Unauthorized returns may be delayed or may not be accepted.
5. Return Shipping Costs
Standard Returns
For eligible returns involving a non-defective product, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service and keeping your shipping receipt and tracking information until the return has been completed.
Damaged, Defective, or Incorrect Items
If a product arrives damaged, defective, or incorrect due to a manufacturing issue, shipping damage, or fulfillment error on our part, you will not be charged for an approved replacement shipment.
For confirmed quality-related issues, Apiary Gear may provide a replacement product at no additional product or shipping cost to the customer.
If we require the affected product to be returned, Apiary Gear will provide a prepaid return shipping label or otherwise cover the approved return shipping cost.
6. Refunds
Once we receive an eligible returned item, we will inspect it.
We generally complete the return inspection and notify you of the refund decision within 2–3 business days after receiving the returned product.
If the return is approved, the refund will be issued to your original payment method.
After we issue the refund, your bank, credit card company, or payment provider may require additional processing time. Refunds typically appear within 5–10 business days, depending on the financial institution.
Original shipping charges, if any, are generally non-refundable for standard returns unless required by applicable law or the return resulted from an error on our part.
Items that have only been briefly tried on indoors remain eligible for return if they otherwise meet the requirements of this policy.
Items that have been worn outdoors, used for normal activities or work, washed, or otherwise show signs of actual use are not eligible for a standard refund.
7. Exchanges
We accept exchanges for eligible products within the applicable 30-day return period.
You may try on apparel indoors to check the fit before requesting an exchange.
To request an exchange, contact support@apiarygear.com and include:
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Your order number
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The product you wish to exchange
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The reason for the exchange
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The replacement product, size, or variation you would like, if applicable
Exchange requests are subject to product availability.
If the requested replacement is available, we will provide exchange instructions.
If the requested replacement is unavailable, we may offer an alternative product or issue a refund according to this policy.
For discretionary exchanges involving a non-defective product, the customer is responsible for applicable return shipping costs unless otherwise stated.
Products that have been worn outdoors, used beyond a reasonable indoor try-on, washed, cleaned, or otherwise show signs of actual use are not eligible for discretionary exchanges.
8. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, has a manufacturing or quality defect, or is different from what you ordered, contact us at support@apiarygear.com as soon as possible.
Please provide:
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Your order number
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A description of the problem
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Clear photos or videos showing the issue when applicable
After reviewing the claim, we will determine whether the issue qualifies as a product defect, shipping damage, or fulfillment error.
Free Replacement for Confirmed Quality Issues
If we confirm that the product has a manufacturing or quality defect, Apiary Gear will provide a replacement product free of charge, including standard replacement shipping.
You will not be charged for the replacement product or standard replacement shipping.
Depending on the circumstances, we may send the replacement without requiring the defective product to be returned.
If we require the affected item to be returned, we will provide a prepaid return label or otherwise cover the approved return shipping cost.
Depending on product availability and the circumstances of the claim, we may also offer a refund or another appropriate resolution.
Normal wear and tear, accidental damage, misuse, improper care or washing, unauthorized modification, or customer-caused damage is not considered a manufacturing or quality defect.
9. Return Address
Do not return products to the address shown on the original shipping package unless we specifically instruct you to do so.
Approved returns must be sent to the return address provided by our customer support team.
Because the appropriate return location may depend on the product or order, please contact us and receive an RMA before shipping a return.
10. Warranties
Some products may include a separate manufacturer warranty or product-specific warranty.
When a separate warranty applies, the applicable warranty terms will be stated on the relevant product page or included with the product.
Warranty coverage may provide additional remedies beyond this general return policy.
11. Contact Us
If you have questions about a return, exchange, refund, replacement, or defective product, contact us at:
Email: support@apiarygear.com
We generally respond to customer inquiries within 24 hours.