Shipping Policy
Shipping Policy
Last updated: November 5, 2026
Thank you for shopping at Apiary Gear. We want you to know what to expect when placing an order with us. This Shipping Policy explains our order processing times, estimated delivery times, shipping costs, tracking, and other important delivery information.
1. Order Cut-Off Time
Our daily order cut-off time is 5:00 PM Pacific Time (PT), Monday through Friday.
Orders placed after 5:00 PM PT, on weekends, or on public holidays will be treated as received on the next business day.
2. Order Processing Time
Orders are typically processed within 1–3 business days, Monday through Friday, after payment has been successfully confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
Processing may occasionally take longer during holidays, promotional periods, or periods of unusually high order volume.
Once an order has entered processing, we may not be able to make changes or cancel it.
Shipping transit time begins once your order has been processed and dispatched.
3. Shipping Time
For orders delivered within the United States, our estimated delivery times are:
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Destination: United States
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Order Processing: 1–3 business days
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Shipping Transit: 10–13 business days
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Estimated Total Delivery Time: Approximately 11–16 business days
Order processing takes place Monday through Friday. Carrier transit days are generally Monday through Saturday.
The estimated total delivery time includes both order processing and shipping transit.
Orders placed after the daily cut-off time, on weekends, or on public holidays will begin processing on the next business day.
These timeframes are estimates rather than guaranteed delivery dates. Actual calendar days may vary depending on the order date, carrier schedule, public holidays, and other circumstances outside our control.
International Shipping
We may offer shipping to select international destinations, depending on availability at checkout.
International delivery times vary by destination, carrier, and customs processing. Delivery estimates may be provided during checkout where available.
International orders may take longer due to customs inspections or local delivery conditions.
If you have questions about delivery to your country, please contact us before placing your order.
4. Shipping Cost
We offer free standard shipping on all orders, with no minimum purchase requirement.
No standard shipping fee is added at checkout for destinations where shipping is available.
For international orders, applicable import duties, customs fees, or local taxes may still apply. These charges are separate from shipping costs.
5. Delivery Delays
We do our best to ensure orders arrive within the estimated delivery window. However, delays can occasionally occur due to circumstances outside our control, including:
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Carrier delays
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Severe weather
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Public holidays
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High shipping volumes
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Transportation disruptions
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Customs clearance
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Incorrect or incomplete delivery addresses
Delivery dates are estimates and cannot be guaranteed.
If your order is significantly delayed, please contact us so we can help check its status.
6. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 24–48 hours after shipment to appear in the carrier's system.
You can check your shipment status using the tracking information provided in your shipping confirmation email.
If your tracking information has not updated for 10 days or more while your package is in transit, please contact us at support@apiarygear.com so we can investigate the shipment.
7. Incorrect or Incomplete Shipping Addresses
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error after checkout, contact us as soon as possible. We will do our best to help, but address changes may not be possible once an order has entered processing or has shipped.
If a package is returned because of an incorrect, incomplete, or undeliverable address provided at checkout, we will contact you to arrange reshipment. Additional shipping costs may apply.
We cannot guarantee delivery to an address that was entered incorrectly.
8. Lost Packages
If your tracking information has not updated for 10 or more days while your package is in transit, please email us at support@apiarygear.com.
We will review the shipment information and work with the carrier to investigate.
If the package is confirmed to be lost in transit, we will arrange a replacement at no additional cost.
9. Packages Marked as Delivered
If your tracking information shows that your package was delivered but you cannot find it, we recommend the following:
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Check around your front door, porch, mailbox, or other delivery areas.
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Ask household members or neighbors if they received the package.
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Contact your local carrier or delivery office.
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Allow 1–2 business days, as some carriers may mark a package as delivered shortly before it arrives.
If you still cannot locate your package, please contact us at support@apiarygear.com.
We will help review the tracking and delivery information and advise you on the next steps.
Packages confirmed as delivered to the address provided at checkout may not be eligible for a free replacement if they are subsequently lost or stolen. We review these situations individually.
10. Taxes, Duties, and Customs
Applicable sales taxes may be calculated at checkout based on your shipping destination and relevant tax regulations.
For international orders, the recipient may be responsible for import duties, customs fees, taxes, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.
Customs processing may also affect delivery times.
11. Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact us:
Email: support@apiarygear.com
We generally respond to customer inquiries within 1–2 business days.